Last updated: 25 October 2026

1. Who we are

These terms and conditions apply to the online store Praying Comfort, operated by:

2. Applicability

These terms apply to every offer from Praying Comfort and to every order placed through our website. By placing an order, you confirm that you have read and accepted these terms. We make these terms available to you before you place your order, and you can save or print them at any time.

3. Products and prices

• We describe and photograph our products as accurately as possible. Small differences in colour or texture may occur due to screen settings or production.
• All prices are in euros (€) and include VAT. Shipping costs are shown separately before you complete your order.
• Obvious mistakes or typing errors in prices or product information are not binding.

4. Ordering and contract

The contract is formed as soon as you complete your order and receive our order confirmation by email. If we cannot accept or fulfil your order, for example because a product is out of stock, we will inform you as soon as possible and refund any amount you have paid.

5. Payment

You can pay safely through our payment provider Mollie, using the payment methods shown at checkout, such as iDEAL | Wero, credit and debit cards, Apple Pay, PayPal and Bancontact. Your order is processed once your payment has been received.

6. Delivery

• We ship to all countries within the European Union, from the Netherlands, with PostNL or DHL.
• We aim to ship your order within 1–2 working days after payment. Delivery times shown on our website are estimates. More information can be found on our Shipping page.
• You will receive a tracking link as soon as your order has been shipped.
• If we cannot deliver your order within 30 days, we will let you know. You may then cancel your order free of charge and receive a full refund.
• The risk of loss or damage passes to you once the order has been delivered to you or to someone you have appointed.

7. Right of withdrawal (14 days)

If you buy as a consumer, you have the right to cancel your purchase within 14 days without giving any reason. This period starts on the day after you, or someone you have appointed, received the product. If you ordered several products that are delivered separately, the period starts on the day after you received the last product.

To use your right of withdrawal, let us know clearly before the 14 days have passed, for example by email to biddendcomfort@gmail.com. You may use the model withdrawal form at the bottom of this page, but you do not have to.

During this period, please handle the product and its packaging with care. You may only unpack or use the product as far as necessary to determine its nature, characteristics and functioning, just as you would in a shop. If the product has lost value because you handled it beyond that, we may deduct that loss in value from your refund.

8. Returning a product

• Send the product back within 14 days after you notified us of your withdrawal, to: Biddend Comfort, Bart van Hovenstraat [house number], [Postal code] [City], The Netherlands.
• Return the product with all supplied accessories and, if reasonably possible, in its original packaging.
• The direct costs of returning the product are for your own account.
• We recommend using a tracked shipping method. You are responsible for the product until it is back with us.

9. Refunds

We refund all payments we received from you, including the standard shipping costs of your original order, within 14 days after you notified us of your withdrawal. We may wait with the refund until we have received the product back, or until you have shown proof that you sent it back, whichever comes first. We refund using the same payment method you used, unless we agree otherwise with you. If you chose a more expensive delivery method than our standard shipping, we do not refund the extra costs.

10. Quality and legal guarantee

Our products comply with the agreement and with the specifications stated in the offer. As a consumer, you have the legal right to a product that works properly and meets reasonable expectations. If a product is defective, contact us and we will offer a repair, a replacement or a refund. These terms do not limit your statutory rights.

11. Complaints

Are you not satisfied? Please contact us at biddendcomfort@gmail.com and describe the problem as clearly as possible, preferably with photos. We will confirm receipt of your complaint and aim to give you a full response within 14 days.

12. Liability

We are not liable for damage caused by incorrect use of our products or by circumstances beyond our control, such as delays by the shipping company. Nothing in these terms limits our liability where this is not allowed by law.

13. Privacy

We only use your personal data to process and deliver your order and to provide our services. Read more in our Privacy Policy.

14. Changes to these terms

We may update these terms from time to time. The version that applied at the moment you placed your order applies to your order.

15. Applicable law

Dutch law applies to these terms and to every agreement with Praying Comfort. If you live in another EU country, you keep the protection of the mandatory consumer rules of your own country.

Model withdrawal form

Only complete and return this form if you wish to cancel your order.