Last updated: 25 October 2026

We want you to be completely happy with your order. If something is not right, you can return it. On this page you can read exactly how that works.

14 days to change your mind

You have 14 days to cancel your purchase without giving a reason. These 14 days start on the day after you received your order. After you have let us know, you have another 14 days to send the product back to us.

How to return a product

1. Let us know. Send an email to biddendcomfort@gmail.com with your order number and the product(s) you want to return. You may also use the model withdrawal form in our Terms & Conditions, but you do not have to.
2. Pack the product. Return it complete, with all accessories and, if possible, in its original packaging. Please pack it well, so it does not get damaged during transport.
3. Send it to us within 14 days after you notified us, to the address below. We recommend using a tracked shipping method and keeping your proof of shipment.

Condition of the product

You may look at and try the product just as you would in a shop. Please do not use it beyond that. If the product shows signs of use, damage or is not complete, we may deduct the loss in value from your refund.

Return costs

The costs of sending the product back are for your own account. If you received a damaged, defective or wrong product, we cover the return costs, see below.

Your refund

We refund the purchase price, including the standard shipping costs of your original order, within 14 days after you let us know you want to return your order. We may wait with the refund until we have received the product back, or until you have shown proof that you sent it, whichever comes first. You receive the refund through the same payment method you used to pay.

Damaged, defective or wrong product?

We are sorry if this happens. Please contact us within a reasonable time after you noticed the problem, at biddendcomfort@gmail.com, with your order number and a few photos of the product and the packaging. We will find a solution together: a replacement, a repair or a full refund. In this case, we cover the costs of returning the product.

Exchanges

Would you like a different colour or product? Simply return the original product as described above and place a new order for the item you would like.

Questions?

We are happy to help. Send an email to biddendcomfort@gmail.com and we will get back to you as soon as possible.